Why is there discoloration in certain parts of my carpet?
When Lake Geneva Carpet Cleaning comes to your home to clean your carpets, we want to do the best possible job. However, in certain areas of your home, you will experience a high volume of traffic such as hallways, in front of sofas & chairs and stairs. These areas, even after a heavy duty cleaning, can have the potential to stay discolored. These areas experience extreme wear and tear, and sometimes the carpet can become too damaged to be fully restored to what they were. You can help prevent this by wearing socks around the house versus shoes, vacuuming regularly and yearly carpet cleanings.
Will my carpet get dirtier quicker/sooner after you clean it?
Not at all. We go through a rigorous cleaning process, taking our time to pay attention to detail. We go through a two process clean, which means we clean it twice and dry it twice for maximum coverage. Some high traffic areas may require extra attention, so we may clean them more than the standard two runs. We use an entirely safe, non-toxic special rinse product that ensures the longevity of your cleaning. Once we reach the drying processes, if time permits we use air blowers to help dry faster and deeper into the carpets. When we wrap up, we do leave booties for you to wear in the event that light moisture still remains on the carpets. Our customers are our main priority, which is why we offer you a guarantee of 100% satisfaction and if anything at all wakes back up after our cleaning within 10 days, we will come back to you and clean it at no cost at all to you.
Why do some stains re-appear?
At Lake Geneva Carpet Cleaning, our specialists take every measure to make sure we leave your home looking perfect, we strive to fully remove every stain and see to it that they do not reappear. In some rare cases however, if an area is heavily soiled, say with urine, it’s more than likely the carpet padding that is stained. If that is the case, our specialists can use a pad extractor to prevent stains from coming back- so if you have questions about heavily soiled areas please let our specialists know the details of it so they can use their professional knowledge in regards to how to best treat your floors.
Why are you more expensive than others that advertise a lot cheaper?
You may find yourself wondering why our prices seem to be a bit higher than your average sign on the roadside carpet cleaner- well, the answer can be summed up relatively easily- you get what you pay for! A majority of carpet cleaners use what is referred to as a portable machine, which is a small unit that they bring into your homes to clean your floors, dangerous inferior chemicals and leaving out many important cleaning procedures. However, we at Lake Geneva Carpet Cleaning, we pride our company in having the most modern methods of extraction, and having a reliable Chevy van on the road. We have high end powerful truck mount for hot water extraction so you can be sure that we are going to do a stellar job in your home. We strive to go above and beyond in quality and excellence- your satisfaction is our top priority. If you were buying a piece of furniture for your home, you would probably want to spend a little more on it so that it would not only be comfortable, but so it would last longer than just a few months to a year. Having your carpets cleaned is no different- you pay a little more for the quality so that it is done right and it will last more than a few days or weeks
Will cleaning the carpet remove the dog smell in my house?
You may have called our company Lake Geneva Carpet Cleaning because your pet has left an unbecoming odor in your home and you wish to correct that. So when you call our office, it will help to tell whomever you are speaking with that you are dealing with pet odor issues so that our specialists can come properly equipped! Usually the problem can be corrected by simply applying a pet treatment to the carpet prior and after they are cleaned. However, sometimes it can actually be the venting system or even the walls that are the troublemakers. It is recommended that after the cleaning process to open the windows for about an hour so that new fresh air can circulate through your home.
Lake Geneva Carpet Cleaning 262-581-6140